By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
Important Legal Information
MCSS Tactical™ cannot know all of the United States or International restrictions for our products.
Therefore, we do not warrant that you may legally purchase, own or carry specific products offered in our catalogs.
Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon.
These products include, but are not limited to, chemical sprays, slingshots, air guns, paintball guns, knives, stun guns, starter pistols, bows, crossbows and other items. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.
Customers purchasing law enforcement insignia or uniforms marked with law enforcement terms such as “Police” or “SWAT” or like messages, (NYPD, LAPD, DoD, etc) warrant they are legally authorized to wear such motto’s. Submit orders for such products on your department letterheads or provide official identification. Orders placed without identification will be shipped the exact product without the agency logo. MCSS Tactical™ can not ship law enforcement products without proper identification.
Customers that are non-military/law enforcement that order NIR technology enhancement clothing will be shipped the item without NIR technology enhancement as per the United States Department of Defense. NOTE TO MILITARY PERSONNEL: NIR TECHNOLOGY IS APPROVED FOR MILITARY OPERATIONS.
There are products listed in our catalog and on our website that require an Export License to send outside of the U.S. It is the policy of this company that any product controlled by the U.S. State, Commerce or OFAC Departments will not be shipped until a determination is made if a License is required and or received. Furthermore, Export of U.S. Controlled Items prohibits exporting or re-exporting at anytime without proper authorization from the U.S. Department of Commerce, State or OFAC (whichever applies).
To assure that our operators are providing excellent customer service at all times, your call may be monitored.
MCSS Tactical™ is a private enterprise.
Statements expressed in this catalog referencing the independent use of products by agencies of the Department of Defense do not constitute an endorsement, approval or authorization of our products by the Department of Defense or any branch of the U.S. Armed Forces.
Occasionally, there may be misprints or errors in our print and online catalogs. MCSS Tactical™ reserves the right to correct the misprint or withdraw the offer. Specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our print and online catalog description.
Conditions of Use
If we should run out of stock on an item, we’ll back order that item for you if the value is over $5. Items less than $5 will be cancelled. Should there be a lengthy delay (OVER 90 DAYS) in availability of an item, we will cancel the order and issue store credit.
INVENTORY LEVELS CAN NOT BE GUARANTEED
Orders that require additional manufacturing and shipping time are agreed to by the customer of this additional time.
Customer agrees to this in full and agrees to not to perform a charge back with their financial institution because of non delivery of item.
Special Orders can take anywhere from 4-12 weeks to be delivered.
If the customer does not agree to these Terms, then please refer to Cancellations.
PAYMENT TERMS Our terms are payment with order. SORRY, NO C.O.D.’s.
NEXT DAY AIR SHIPMENTS
Available for phone orders only, to physical street addresses in the continental U.S.
Not available for P.O. Box, or APO/FPO addresses or international addresses.
Shipping, handling, and insurance charges are based on the value of your order, the destination of your package, and the service you desire.
Due to restricted delivery areas, excessive weight, or over-sized packages that cannot be serviced by one carrier, we may be forced to substitute carriers when necessary.
We will select the most economical method of shipment.
TOTAL DELIVERY TIME = PROCESSING TIME + SHIPPING TIME
What is item processing time ?
After your order has been received, every item will undergo strict quality control in order to ensure the product’s quality. Please note that different items are subject to different processing times. Generally, the average processing time is 4 business days (approximately); however, this is dependent on the item’s stock status.
For small quantity orders, the processing time is 2-7 business days while large quantities can take approximately 3-7 business days to process.
International orders can only be shipped via U.S. Postal Service or International Air, excluding APO/FPO addresses.
Telephone number, fax number, or email address must be included. Recipient is responsible for all duties and taxes that may apply.
See order form for payment methods.
RETURNS AND EXCHANGES
Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc.).
A 20% restocking fee will apply on all orders.
Custom orders made to your specifications cannot be returned for exchange or credit. (i.e. Embroidered Name Tapes, Embroidered Helmet Bands, Class A Name Tags, Dog Tags, and Custom KIA Bracelets.)
We’re sorry, no exchanges on any caps, hats, or berets.
Any caps, hats or berets that are returned due to the buyer’s mistake on sizing will be charged a 30% restocking fee.
Returns or exchanges will be accepted on items which have been used for their intended purpose. We will not accept items for return or exchange if they have been subjected to unusual application or abuse.
Note: We reserve the right to either replace, repair, or refund your money.
All sale items are FINAL SALE
All backorders not filled will be issued store credit valid for one year.
In the event that you need to return an item for exchange, please follow these directions:
E-mail firstname.lastname@example.org and request a Return Authorization Number (RAN). Explain the reason for return and include all documentation or pictures of the item(s).
If you received an item that was damaged, defective or was sent in error by MCSS Tactical™ we will credit you for the returned item shipping charges upon receipt at our return processing center, and send you your replacement with no additional charges.
It shouldn’t cost you anything additional for our mistake!
Customer Service will respond to your inquiry.
DO NOT SEND ANY RETURNS WITHOUT A RAN.
The package will be refused and returned to sender at sender’s cost.
Once you have received your RAN, please follow the next directions.
Include a copy of the packing slip along with instructions for our return department (exchange).
Return package via post office (insured) to our Returns Facility.
Kit items are ineligible for return and are deemed Final Sale-No Returns
All cancellations must be within 24 hours after order processing.
We will not cancel your order after the time period stated. To request to cancel your order, please follow these
Explain your reason for cancellation
The Customer Service Team will respond to your inquiry.
If approved, your refund will post on your charge card within 5 days.
If disapproved, a in-store credit will be issued valid for one year from the date of issuance.
If approved after the cancellation period, a 25% fee will be applied for processing services.
DAMAGED OR MISSING ITEMS
For packages damaged during shipping or items missing (except for those on backorder), please follow these
Keep the original container.
Our contract sales department is dedicated to providing you with the best possible service. Sorry, we cannot accept any purchase orders by phone.
All contract sales, requests for quotes, and requests to set up a new account must be submitted in writing.
GOVERNMENT PURCHASE ORDERS
We request that all contract sales and requests for quote to be submitted in writing.
CORPORATE PURCHASE ORDERS
Must be pre-paid by Credit Card, Check, Money Order, or Bank Wire.
Prices may vary in our retail stores from our web sites and catalogs due to local expenses and available promotional offers.